Terms and conditions for consumers
1. Introduction
1.1 Doctors in Denmark ("The Platform") provides healthcare services in the category of general medical care ("Consultation").
1.2. The consultations are sold and carried out by practicing specialists affiliated with the Platform (the “Doctor”) as self-employed individuals at their own expense and risk. The Doctor is not employed by the Platform, and the Consultation is therefore not provided by the Platform. The Platform does not provide Consultations and is not responsible for them.
1.3. All Doctors are specialized in general medicine with authorization from the Danish Patient Safety Authority, and they work in clinics with a practice number to treat patients for the public.
2. Booking and purchase
2.1. You book an appointment for a Consultation at www.lægernedanmark.dk (the “Website”). You will receive a confirmation to the email address you provided.
2.2. You purchase the Consultation from the Doctor upon physical attendance at the Doctor's address or as a video meeting by further agreement.
2.3. It is a prerequisite for carrying out the Consultation that you give the Doctor your consent to receive the health service. If you are under 15 years old, you must be accompanied by a parent or guardian.
2.4. If you are unable to attend at the agreed time, you must book a new time or cancel your appointment. Cancellation must be done on the Website. See more below about No-Show Fee under the section No-show, cancellation and rescheduling.
3. Consultation
3.1. The consultation will take place on the date and time you have booked.
3.2. A consultation consists of a conversation, possibly supplemented by a physical examination, for the purpose of clarification and a course of treatment, including, for example, diagnosis, prescription of medicines and/or referral to specialist medical assistance.
3.3. The consultation lasts 15-60 minutes depending on the reason for the referral.
3.4. The doctor is responsible for ensuring that the Consultation complies with the medical requirements and guidelines in the area, record keeping, reporting, entry in FMK, etc.
3.5. During the consultation, the doctor will assess whether there is a medical need for additional services, such as ECG, throat swab, blood and tissue samples, etc. ("Additional Services").
4. Prices
4.1. The price for a Consultation depends on its duration and whether it takes place physically or as a video meeting. You agree on any Additional Services directly with the Doctor in connection with the Consultation.
4.2. Prices for Consultations and most Additional Services can be found on the Website.
4.3. Consultations and Additional Services are exempt from VAT with certain exceptions. Any VAT will be stated in connection with the purchase.
5. Payment
5.1. The platform and the Doctor work with Easypay to maintain a secure payment solution. When you confirm your appointment, we use the payment card information you provided during booking to reserve the Price for your Consultation in your account, see section 4.1.
5.2. At the end of the Consultation, you pay by the Platform, on behalf of the Doctor, withdrawing the reserved amount from your account. You will subsequently receive a receipt by e-mail.
5.3. You pay for any Additional Services in cash to the Doctor in connection with the Consultation. You can pay with a payment card or MobilePay. You will receive the receipt for your purchase of Additional Services directly from the Doctor by e-mail or in paper format.
5.4. Points 5.1 – point 5.3 do not apply if you book an appointment as an employee or insured person in accordance with your employer's or insurance company's agreement with the Platform regarding payment for Consultations, additional services and any Cancellation Fee.
5.5. If you fail to attend or wish to cancel or move your appointment later than 24 hours before the agreed time, the Doctor is entitled to a Cancellation Fee. See about Cancellation Fee below under the section No-show, cancellation and relocation.
6. No-show, cancellation, and rescheduling
6.1. Your right to cancel expires 24 hours before the agreed time for the Consultation, as the Doctor prepares your Consultation from this time in accordance with section 18, subsection 2, no. 2 of the Consumer Agreements Act. For example, if you have booked an appointment at 6:00 PM, you must cancel or reschedule your appointment no later than 6:00 PM the day before. The Doctor is entitled to charge a fee corresponding to the reserved amount, cf. point 5.1 ("Cancellation Fee"), if you fail to attend or wish to cancel or reschedule your appointment later than 24 hours before the agreed time for the Consultation. You consent to the Platform, on behalf of the Doctor, deducting the Cancellation Fee in connection with your booking.
7. Liability
7.1. The platform is not responsible for printing and pricing errors.
7.2. The Platform is not liable for breakdowns or failing access to the Website, breakdowns in power supply or internet connection, vandalism to the system (both physical as well as computer viruses and hacking), misuse of personal data or other conditions and circumstances beyond their control.
7.3. The Platform does not provide Consultations and is not responsible for them.
7.4. The Platform can only be held liable for damages or losses that can be directly attributed to the use of the Platform, including the arrangement of the Consultation. The Platform is not liable for operating losses, loss of profits, or other indirect or consequential losses.
7.5. The doctor is responsible for the Consultation in accordance with the law on complaints and compensation within the healthcare system, as well as the general rules of Danish law.
7.6. For damages incurred as part of a Consultation, please refer to the Patient Compensation Association www.pebl.dk.
8. Unintended incidents
8.1. You can report an unintended incident to the Platform or directly to the Danish Patient Safety Authority: https://stps.dk/da/laering/utilsigtede-haendelser/
9. Complaints
9.1. You can file a complaint about the consultation to:
Doctors in Denmark ApS
Philip Heymans alle 17, 1st floor
2900 Hellerup
CVR no. 41770864
mail@laegernedanmark.dk
9.2. You can also complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, via https://kpo.naevneneshus.dk or use the EU Commission's online complaint portal: http://ec.europa.eu/consumers/odr/.
9.3. It is also possible to complain directly to:
The Danish Patient Complaint Board, Olof Palmes Allé 18 H, 8200 Aarhus N, Tel. 72 33 05 00, www.stpk.dk
Datatilsynet (The Danish Data Protection Agency), Borgergade 28, 5, 1300 Copenhagen K, Phone 33 19 32 00, dt@datatilsynet.dk, www.datatilsynet.dk
9.4. If you would like more guidance on your complaint options, please feel free to contact the Platform.
10 Force majeure
10.1. The Platform assumes no responsibility for missing or delayed delivery of services as a result of force majeure or other unforeseen obstacles or difficulties that are beyond the Platform's control. Force majeure includes, for example, natural disasters, extreme weather conditions, war, terrorism, epidemics, riots and unrest, government intervention, fire, strike, lockout, blockade and other labor disputes, as well as missing or delayed delivery of services from the Platform's usual subcontractors due to force majeure.
11. Personal data
11.1. The platform processes your personal data in accordance with current legislation as described in more detail in the Platform's privacy policy https://laegernedanmark.dk/privatlivspolitik/
12. Choice of law and jurisdiction
12.1. The Platform and the Treatments are in all respects subject to Danish law, and any disputes can only be brought before Danish courts.
13. Contact
13.1. Inquiries with any questions or complaints can be sent to:
Doctors in Denmark ApS
Philip Heymans Alle 17, 1st floor
2900 Hellerup
CVR no. 41770864
mail@laegernedanmark.dk